Gar Hole accepts returns on the following items:

• unopened CDs, LPs, and tapes
• unworn and unwashed apparel

All returns must be made within 30 days of receiving an order.

Please send an email contact@garholerecords.com with your name and order number and we will provide further instructions to start your return.

The quickest way of making an exchange for an item, after contacting the label about what you’d like to swap, is to make a purchase on the site for the correct item. We can include additional  packaging and postage with your new corrected order, which you can use to return your item. After we receive your return and inspect the items, we will process your refund. 

Postage Costs: we cover shipping costs only if you were shipped an incorrect item or your purchase is damaged/defective.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. It will also take some time for your returned

If you need to swap a size or have changed your mind about a purchase that you have already received, no worries, we totally understand! Please send an email contact@garholerecords.com and we will provide further instructions to start your return.

Postage Costs: we cover shipping costs only if you were shipped an incorrect item or your purchase is damaged/defective.

First of all, we're so sorry for the inconvenience!

Secondly, yes, we absolutely offer exchanges for incorrect or damaged items!

Please send an email to contact@garholerecords.com and we will do whatever we can to fix the issue for you as quickly and painlessly as possible.

Please note: we will most likely ask for some photographic evidence of the damage to the item.

A pre-order is an order placed for an item that has not yet been released.

In general, pre-orders allow our customers to reserve copies of new albums in advance of the official release date.

The pre-order period may begin two weeks to 3 months before the album is physically available - we provide the expected date we'll be able to ship pre-orders on each item's product page.

In addition to albums, we may make other merch items, such as t-shirts, tote bags, or other specialty items, available for purchase via pre-order as well.

You may order other items along with your pre-order; however, those items will be held until the entire order can ship together on the pre-order ship date.

Pre-orders typically ship 3-5 days (sometimes earlier) before an album's release date. Please note: you will be charged as soon as you place the order.

Probably.

Please contact contact@garholerecords.com with your order number and the details of your request and we will do our best to accommodate you.

Please note: We are not able to apply sale discounts or coupons to existing pre-orders.

If you ordered additional items with your pre-order and don't want to wait -- don't worry!

We can usually arrange to split ship your order. This will require collecting a separate shipping fee, but we are happy to do it if you are willing to pay.

Please contact contact@garholerecords.com with your order information to get started.

We pack and ship orders Monday - Friday, we do not ship orders over the weekend.

Generally, orders ship out within two or three business days after they are received. You will receive an e-mail the moment your order ships. You will also receive order updates at various stages in your packages journey to your door

We're are a small operation so we can get backed up after holidays, big sales, or while shipping large pre-orders out the door.

If you have not received an email within several business days, please send a pseudo-friendly e-mail to contact@garholerecords.com and we'll be happy to look into this for you.

*Pre-order and back-ordered items are an exception*

Items ordered alongside a pre-order will ship with the pre-order, if you would like to arrange for those items to ship earlier, please send us an email and we can work something out. 

Here are some of the basic delivery windows you can expect during normal operating conditions:

Please note: Delivery windows are based on transit time once an order has been shipped. These estimates are approximate and not guaranteed.

Please email contact@garholerecords.com with any questions.

For U.S. residents:

Priority Mail | USPS

• 1-3 business days

First Class Mail | USPS

• 2-4 business days 
• for packages under 16 oz

Media Mail | USPS 

• 3-10 business days

For international orders:

 USPS Economy International Mail

• 1-3 weeks
• Delivery confirmation only

USPS Standard International Mail

• 3 - 6 weeks
• Limited updates provided

If you need to make an adjustment or correction to an order that HAS NOT BEEN SHIPPED, please send an email to mailorder@polyvinylrecords.com as soon as you can.

We will try to correct your order before it ships, but please understand: we may not be able to make the requested adjustment.

Make sure to include the following information:

• your NAME
• your ORDER NUMBER
• the INCORRECT item, size, or color
• the CORRECT item, size, or color

Please note: if there is a price difference between items, we will send you an invoice or process a refund for that difference accordingly. Let us know if you have any questions.

If you order hasn't shipped, then almost certainly yes! Outside of that scenario, then It depends. We will try to accommodate you, but reserve the right to refuse your request. 

Below are a few examples of why we might deny your request, but this should not be viewed as a comprehensive list.

• Your order has already been shipped.
  
  please refer to Returns and Exchanges for details on how to initiate the return of an unwanted package.
  
• You've accessed the digital download.
  
  if you've already accessed the download but your items have not shipped, we will most likely convert your order to a digital purchase and issue a partial refund.
  
• You've ordered a limited edition pre-order item.
  
  most of the time we'll be able to take care of this for you, but there may be occasions when a cancelation and refund are not an option for pre-orders.
  

Please email contact@garholerecords.com to submit your request.

Outside of pre-ordered items, we do our very best to avoid situations in which an item could be unavailable to ship at the time of your purchase. But seeing as we are a small operation printing/pressing/duplicating small runs of items at a time, it can happen. 

BACK-ORDERS:

A product that is temporarily out of stock, but still available for purchase in the store is considered to be on back-order. 

Putting an item on back-order is typically reserved for vinyl but may include other products that have long turnaround times.

Album represses can take several months. If we run out of an item before the restock arrives at our warehouse, we will put that product on back-order and include a shipping date estimate.

The COVID era has also brought about some widespread garment shortages for all of our suppliers. It is possible with some pre-order apparel items that they could become backordered for this reason. If such a case comes about, we will contact you and give you some options, such as switching to a different size or a different garment / color.

Please note: Orders that include back-ordered items will be treated like pre-orders - everything in the order will ship at the same time. 

OVERSOLD ITEMS:

Sometimes our inventory count is off and we accidentally sell more copies of an item than we have on hand. We know this sucks and is really frustrating - here is how we approach this type of situation:

If the missing item is on its way to our warehouse, we will hold onto your order for a day or two so everything can ship together.

If the item will be restocked, but it will take more than a few days to arrive, we will reach out to you to see how you would like to proceed.

If the product will be not be restocked, we will remove the item from your order and ship the rest of your order to you.

We currently do not have any expedited shipping options available on the store. However, if you would like to inquire about get something shipped to you quicker, please send us an email at contact@garholerecords.com BEFORE YOUR PLACE AN ORDER and we can figure it out.

Sure! There is a local pick-up option available at checkout. We are regularly at the warehouse on Friday's from 11-4 to facilitate pick up orders, however if you'd like to request a different time or day just email us at contact@garholereocrds.com and we can work something out.

Typically, this has something to do with a flaw on the actual tracking barcode on the package. While it is very likely that your order is still progressing normally towards its final destination, a damaged barcode can prevent it from appearing so. Good news is your package doesn't have to track in order for it to get to its final destination and the likelihood of it getting sincerely "lost" is pretty low. However, it does happen every once and a while.

If this is happening to your order, please reach out at contact@garholerecords.com and we will look into it for you. In the event that your order has truly disappeared, we will do our best to replace it or issue an appropriate refund.

If you would like to send us some of your music, please do so at this google form. Please understand, this is a small label and our time and resources are limited.

That being said, my (Kurt) best advice for people starting their music career is to make sure you work within your own local/regional music scene first. You likely have a DIY community and label-type resources available in your neighborhood. Do some research, meet/contact/engage with people in your area, play some local shows , do some regional tours, hone your craft. All of this will get you farther than cold calling labels.

Sure! Please e-mail contact@garholerecords.com and we will direct you to where Gar Hole releases can be purchased for wholesale.

No problem. You can use the unsubscribe button at the bottom of a GHR mailing list email or, if you are having trouble there, email us at contact@garholerecords.com  and we will do it manually.