Shipping Policy

When will my order ship?

We pack and ship orders Monday – Friday, we do not ship orders over the weekend.

Generally, orders ship out within one or two business days after they are received. You will receive an e-mail the moment your order ships. You will also receive order updates at various stages in your packages journey to your door

We’re are a small operation so we can get backed up after holidays, big sales, or while shipping large pre-orders out the door.

If you have not received an email within several business days, please send a pseudo-friendly e-mail to contact@garholerecords.com and we’ll be happy to look into this for you.

*Pre-order and back-ordered items are an exception.

Items ordered alongside a pre-order will ship with the pre-order, if you would like to arrange for those items to ship earlier, please review your options here.

When will my order arrive?

Such a complicated question during the time of COVID. Honestly, I don’t feel safe making predictions about how quickly your package will arrive. At the time of my writing this, the USPS (our sole postage provider) is still experiencing widespread delays and things have been all over the place. However, here are some of the basic delivery windows you can expect during normal operating conditions:

Please note: Delivery windows are based on transit time once an order has been shipped. These estimates are approximate and not guaranteed.

Please email contact@garholerecords.com with any questions.

For U.S. residents:

Priority Mail | USPS

1-3 business days
First Class Mail | USPS

2-4 business days
for packages under 16 oz
Media Mail | USPS

3-10 business days

For international orders:
DELIVERY TIMES FOR INTERNATIONAL ORDERS HAVE BEEN VERY SLOW DURING COVID. It is not uncommon for orders to take a full 5-6 weeks or longer to make it to their final destination. Here’s what to expect during normal times:

USPS First Class International

1-3 weeks
Delivery confirmation only
Standard International Mail

3 – 6 weeks
Limited updates provided

Help! I JUST ordered the wrong thing – can I change my order?

If you need to make an adjustment or correction to an order that HAS NOT BEEN SHIPPED, please send an email to mailorder@polyvinylrecords.com as soon as you can.

We will try to correct your order before it ships, but please understand: we may not be able to make the requested adjustment.

Make sure to include the following information:

your NAME
your ORDER NUMBER
the INCORRECT item, size, or color
the CORRECT item, size, or color
Please note: if there is a price difference between items, we will send you an invoice or process a refund for that difference accordingly. Let us know if you have any questions.

Can I cancel my order?

If you order hasn’t shipped, then almost certainly yes! Outside of that scenario, then It depends. We will try to accommodate you, but reserve the right to refuse your request.

Below are a few examples of why we might deny your request, but this should not be viewed as a comprehensive list.

Your order has already been shipped.
please refer to Returns and Exchanges for details on how to initiate the return of an unwanted package.
You’ve accessed the digital download.
if you’ve already accessed the download but your items have not shipped, we will most likely convert your order to a digital purchase and issue a partial refund.
You’ve ordered a limited edition pre-order item.
most of the time we’ll be able to take care of this for you, but there may be occasions when a cancelation and refund are not an option for pre-orders.
Please email contact@garholerecords.com to submit your request.

How does Gar Hole handle backorders?

Outside of pre-ordered items, we do our very best to avoid situations in which an item could be unavailable to ship at the time of your purchase. But seeing as we are a small operation printing/pressing/duplicating small runs of items at a time, it will happen.
BACK-ORDERS:

A product that is temporarily out of stock, but still available for purchase in the store is considered to be on back-order.

Putting an item on back-order is typically reserved for vinyl but may include other products that have long turnaround times.

Album represses can take several months. If we run out of an item before the restock arrives at our warehouse, we will put that product on back-order and include a shipping date estimate.

Please note: Orders that include back-ordered items will be treated like pre-orders – everything in the order will ship at the same time.

OVERSOLD ITEMS:

Sometimes our inventory count is off and we accidentally sell more copies of an item than we have on hand. We know this sucks and is really frustrating – here is how we approach this type of situation:

If the missing item is on its way to our warehouse, we will hold onto your order for a day or two so everything can ship together.

If the item will be restocked, but it will take more than a few days to arrive, we will reach out to you to see how you would like to proceed.

If the product will be not be restocked, we will remove the item from your order and ship the rest of your order to you.